When will my order ship?
Orders ship within 3-4 business days of purchase, excluding weekends and holidays.
Orders within Singapore ship via Singpost registered mail will take 5 business days to reach you.
We ship to anywhere in the world via Singpost registered mail. You can expect to receive your purchases within 15-20 business days.
*Please note that these are estimated delivery time, therefore Belmto is not able to guarantee delivery dates.
How can I track my parcel?
When your order is shipped, an email containing a tracking number will be sent to you. This number allows you to easily track the whereabouts of your order. Tracking data will not update until 1 day later so do not worry if your tracking number doesn't work immediately.
Taxes and duties
All international orders may be subject to taxes and duties. Belmto is not responsible for any taxes or duties applied to your order. Please contact your local customs office for further information regarding taxes and duties.
Refunds will only be performed if parcels have not been received and have gone missing for two months after the date of investigation with the post office. Refunds will also be performed if items are broken upon receipt.
Once an item has been shipped, Belmto shall not be responsible for any uncollected parcels which includes presenting an incomplete or wrong address. Customers are also fully responsible for all local customs or tax fees and, no refunds shall be made in cases where the customer is unwilling to cover these fees.
No refunds shall be made in such instances,(value forfeited) and a shipping fee will be incurred if parcels are requested to be shipped out again. This shipping fee is not covered under our free shipping service, which only covers the first delivery fees upon purchase.
We do not offer returns due to hygiene reasons.
What if my items are damaged or defective?
If you received a damaged or defective product, please email firstname.lastname@example.org with your order number and a photo of the damaged.